Multi-location stock
12+clinic locations
Stock handled end to end across every clinic location: availability, reconciliation and cycle counts, with reorder points that keep fast movers from running out.
Open to new roles · Chandigarh, open to relocate
I keep products moving — from shelf to doorstep, on time.
I'm Aditya Kumar, an Operations & Inventory Manager passionate about building smarter, technology-driven operations. With 4+ years across D2C e-commerce, healthcare, and marketplaces, I leverage automation, data analytics, and process optimisation to improve inventory visibility, accelerate dispatch, and strengthen operational performance.
Looking for
Operations Manager · D2C
Inventory Head
Chandigarh · open to relocate
ShiprocketDHLZoho InventoryUnicommerceShopifyBlinkitZeptoSwiggy InstamartAmazonFlipkart
01 — Impact
Numbers I've moved
Now Operations Manager · GLEUHR Wellness · May 2026 – present
Vendor management · 4 categories
- Cream
- Serum
- Hair products
- Tea
Vendor coordination, replenishment and expiry control per category.
Dispatch SLA
24–48h
web & sales orders, run on Zoho Inventory
Last-mile CX
Door → delight
Own the customer experience on last-mile delivery
Dispatch & logistics
- Shiprocket domestic
- DHL international
- Zoho Inventory stock system
- 10-member team
- Daily MIS & inventory audit
Before Team Lead, Operations · Sova Health · Jan 2024 – Apr 2026
E-commerce revenue
₹50L→₹4.3Cr
~8.6× in 8 months, including Blinkit, Zepto & Swiggy Instamart
Dispatch TAT
48hr→24hr
dispatch turnaround shifted to 24hr, via an automation I built
On-time dispatch SLA
98%+
PAN-India diagnostic kits
Client accounts managed
1,600+
end-to-end, with dispatch
CSAT sustained
95%+
Zoho CRM workflows & escalations
02 — Operational Wins
Issue → how I handled it → result
Current company (GLEUHR Wellness) first, then Sova Health.
Keeping stock and dispatch running across 12+ locations
- Issue
- Stock spread across 12+ clinic locations, four product categories from different vendors (cream, serum, hair, tea), web and sales orders, and shipments both inside India and abroad.
- Root cause
- Stock levels and vendor orders were tracked separately per location, with no single system or reorder rules to flag fast movers early.
- How I handle it
- Run stock on Zoho Inventory with reorder points for fast movers, Shiprocket domestic and DHL international, plus daily MIS and inventory audits. I lead a 10‑member team.
- Result
- Stockouts eliminated on fast-moving SKUs within budget, 24–48h dispatch SLA, fewer expiry write-offs.
Automating international dispatch paperwork
- Issue
- Every international (DHL) shipment needed its documentation prepared by hand before it could leave.
- Root cause
- Documents were typed up manually for each shipment, so every international order waited on someone's time.
- How I handled it
- Built an automatic system that creates the documentation for each international dispatch.
- Result
- Paperwork is generated automatically for every international order, instead of being written up shipment by shipment.
Recovering an international return with DHL
- Issue
- An international order came back as RTO from the customer's address, after the customer had already paid customs.
- Root cause
- Found by raising a claim with DHL to establish exactly why the shipment was returned.
- How I handled it
- Raised the claim with DHL, refunded the customs amount the customer had paid, and re-dispatched the order without charging shipping again.
- Result
- The customer received the order within 2–4 days of re-dispatch, at no extra cost to them.
- RTOinternational return
- DHL claimfind out why
- Customs refundmoney back to customer
- Free re-dispatchno shipping charged
- Deliveredwithin 2–4 days
Cutting COD returns from 37% to under 8%
- Issue
- Full cash-on-delivery (COD) orders were coming back as RTO (return to origin), costing two-way shipping on every failed order.
- Root cause
- Orders shipped on unverified addresses and single phone numbers, and some full-COD buyers weren't committed to the purchase.
- How I handled it
- Before dispatch, we confirm every full-COD order with the customer, re-verify the address and add an alternate phone number. Then we moved to advance COD, a small amount paid upfront, so the buyer is genuine and actually wants the product.
- Result
- COD RTO dropped from 37% to under 8% within a single month. Only confirmed, committed orders now leave the warehouse.
Before
37%
1 month later
<8%
COD RTO rate, bars to scale
- COD orderfull cash on delivery
- Confirm with customercall before dispatch
- Re-verify address+ alternate phone number
- Advance CODsmall amount paid upfront
- Dispatchgenuine buyer, lower RTO risk
Scaling a health brand's e-commerce revenue
- Issue
- E-commerce was a small channel at roughly ₹50 lakh in revenue, spread across platforms with different replenishment rules.
- Root cause
- Each platform had its own replenishment rules, managed by hand, so stock and growth were held back.
- How I handled it
- Ran e-commerce operations including Blinkit, Zepto and Swiggy Instamart, keeping stock flowing alongside Shopify, Amazon and Flipkart.
- Result
- ₹4.3 crore in 8 months — about 8.6× growth.
Shifting dispatch TAT: 48 hours to 24 hours
- Issue
- Dispatch turnaround (TAT) was around 48 hours from order to dispatch.
- Root cause
- Order-to-dispatch steps were manual, so orders queued before they could be packed and shipped.
- How I handled it
- Built an automation for the order-to-dispatch flow on the Unicommerce dispatch system.
- Result
- Dispatch TAT cut to 24 hours, 50% faster.
Before
48 hr
After
24 hr
03 — Startup
Built my own D2C brand: Glass.skin
Glass.skin started in college with one idea: a cream that's affordable and easy to order online. I built it into a Shopify store selling one multipurpose cream made for everyone, and ran it for a year (2022–2023).
- Idea in collegeaffordable, easy to order online
- Shopify storebuilt by me
- One hero productmultipurpose cream · ₹1,499
- ₹1.5Cr revenueactual, not projected · in one year
Glass.skin · Multipurpose cream
One cream, made for everyone
₹1,499
Revenue earned
₹1.5Cr
actual revenue, not a projection · in one year
Price point
₹1,499
one hero product
Platform
Shopify
own D2C store, built & run by me
Ran for
1 year
2022 – 2023
04 — Experience
Where I've done it
-
May 2026 — Present
Operations Manager, Inventory & Dispatch
GLEUHR Wellness · Chandigarh
- Run dispatch, logistics and stock handling for 12+ clinic locations.
- Vendor management across 4 product categories: cream, serum, hair products and tea.
- Own customer experience on last-mile delivery.
- Cut COD RTO from 37% to under 8% in one month with pre-dispatch confirmation, address re-verification, alternate numbers and advance COD.
- Reorder points for fast-moving SKUs — no stockouts, reorder spend within budget.
- Domestic dispatch via Shiprocket; international freight and tracking via DHL.
- Built an automatic system that creates the documentation for every international dispatch.
- 24–48h dispatch SLA across web and sales orders, with stock run on Zoho Inventory.
- Daily MIS and inventory audits, plus weekly and monthly reporting on accuracy, RTO receipts and cycle counts.
- Lead a 10-member team; reduced expiry write-offs.
-
Jan 2024 — Apr 2026
Team Lead, Operations & Unicommerce Dispatch System
Sova Health · Gurugram
- Scaled e-commerce revenue from ~₹50 lakh to ₹4.3 crore in 8 months, including Blinkit, Zepto and Swiggy Instamart.
- Built an automation cutting dispatch TAT from 48 hours to 24 hours.
- Dedicated Zoho manager: custom Zoho CRM and Zoconut workflows for patient lifecycle, follow-ups and escalations, CSAT 95%+.
- 1,600+ client accounts and PAN-India dispatch of gut microbiome test kits at 98%+ on-time SLA.
- Shopify order processing and Amazon/Flipkart marketplace ops, reconciliation and refunds.
-
May 2021 — May 2022
Relationship Manager, Client Relations
Policy Bazaar · Gurugram
- Client onboarding and primary contact for SLA governance and issue resolution.
- HRMIS reporting across client accounts.
05 — Toolkit
How my skills connect
Six skill areas around one goal: orders that reach customers on time. Tap an area to see its skills.
01 / 06 · skill area
Supply chain & logistics
Moving stock from vendor to doorstep, on time.
- Inventory management
- Demand forecasting
- Reorder point planning
- Warehouse reconciliation
- Shiprocket dispatch
- DHL international
- SLA / TAT management
- Quick commerce
- D2C operations
06 — Life Beyond Work
I learn the tech, then build with it
Outside operations, I use AI and developer tools to understand how software is engineered, and to build things that make everyday work and life easier.
Idea
Claude AIbuild
GitHubversion
Vercelship
Livein minutes
Claude AI
My AI co-builder. I use it to plan, write and fix code, automate repetitive work and learn new tools fast.
- App building
- Automation
- Learning
GitHub
Where I read and keep code, to understand the engineering side: commits, versions and how software is put together.
- Version control
- Engineering basics
Vercel
How I put what I build on the internet. Every update I push goes live automatically.
- App hosting
- Auto deploys
Always learning
Picking up new software and tech to make everyday things simpler, at work and at home.
- New tools
- Everyday automation
The page you're reading is the proof: built with Claude AI, kept on GitHub, deployed on Vercel.
07 — Education
MBA and BBA in business
Marketing, HR and banking. The final stretch of each degree overlapped with my first operations roles.
2022 – 2024
Master's
MBA, Human Resources & Marketing
Chandigarh University
- Human resources
- Marketing
2019 – 2022
Bachelor's (Hons)
BBA, Marketing & Banking
Lovely Professional University
- Marketing
- Banking